Support

We're a small team and we read everything.

Thinking about coming to an event? Our Event FAQ answers the most common questions — how the night runs, tickets, how matches work, and what happens after. If your question isn't there, we're one email away.

Contact us

The fastest way to reach us is by email. Whether it's a question, a problem with your account, feedback, or a safety concern, write to us and a real person will get back to you.

Email: zack@asaya.app

We aim to respond within two business days. If your message is about a safety or urgent matter, please say so in the subject line and we'll prioritize it.

What we can help with

Account help. Trouble signing in, updating your profile, or deleting your account.
Reporting and safety. Concerns about another person's behavior on the app or at an event. If someone is in immediate danger, contact your local emergency services first.
Events. Questions about upcoming events, tickets, or hosting.
Privacy and your data. Requests about the personal information we hold about you.
Feedback. Anything that felt off, or anything you'd love to see. We read all of it.

Reporting someone

If something feels off, report it — that isn't an overreaction, it's the system working. You can report or block someone directly in the app, or email us at zack@asaya.app with the details. Our Community Guidelines explain what we look for and how we respond.

Deleting your account

You can delete your account at any time from within the app. If you're having trouble, email us at zack@asaya.app and we'll take care of it for you.

Booksellers and partners

Interested in hosting a "Book Crush" event at your bookstore? Head to our For Booksellers page and send us a note — we'd love to hear from you.